After your order is shipped, you’ll receive a tracking link via email. Alternatively, you can also track it using this link: https://phdbeauty.com/pages/track-your-order

As soon as you place the order, you will receive a confirmation SMS and email with the order number and the estimated time of delivery.

We provide free shipping for orders above a certain amount, which is updated regularly. We also offer cash-on-delivery in many areas at no extra cost. The shipping charges shown at checkout are final.

Yes, we do have Cash On Delivery facility for all our orders.

You can order /PHD/ products online from various stores including www.phdbeauty.com, Amazon and Flipkart.

Once you place the order, it is shipped within 2 business days and you can expect it to be delivered within 4-5 business days.

Yes, the billing and shipping addresses can be different.

No. We currently ship in India only.

We regret to inform you that once you have placed an order, it cannot be modified. However, you can contact us via care@phdbeauty.com and we will do our best to assist you.

Unfortunately, once an order is placed, the payment method cannot be altered.

We apologise for the inconvenience caused. Kindly try again after clearing your browser’s cache and cookies, or, try using a different payment method. However, if the issue still persists, kindly contact us at care@phdbeauty.com and we will assist you.

We accept credit/debit cards, Net banking, UPI, and Cash on Delivery (COD).
*COD orders carry an extra convenience fee to be paid.

We apologize for the inconvenience. Please allow up to 24 hours for the confirmation email to arrive. If you don’t receive it, be rest assured that any deducted amount will be refunded to your source account within 3-5 working days

You can cancel your order at your end within 15 minutes of placing it. After this period, please contact our customer support team for assistance. Kindly note that orders already shipped are not eligible for cancellation.

Orders can only be canceled before they are shipped. Once your order has been dispatched, it cannot be canceled.

If your order was canceled on our end, it may have been due to a violation of our Terms and Conditions, such as exceeding order or product limits. For more information, please refer to our Terms and Conditions

For paid orders, refund will be processed in the next 24-48 hours on cancellation/Returns/Failed Orders. Once the refund is processed, it takes around 3 - 5 working days to reflect in your source account

We only allow return in specific cases. Please refer to our Return Policy before applying for return. You can view our return policy at https://phdbeauty.com/pages/shipping-returns

Your order might be shipped in multiple packages. You will receive separate tracking details for each package. To track your order, please visit https://phdbeauty.com/pages/track-your-order

If you don’t see separate tracking links for your items or need further assistance, feel free to reach out to us via email at care@phdbeauty.com or write to us on this link: https://phdbeauty.com/pages/contact. We will do our best to assist you.

We apologise for the inconvenience caused. Please reach out to our customer support team via Email (care@phdbeauty.com) or write to us on this link: https://phdbeauty.com/pages/contact and we can promptly have this rectified.

We take this matter seriously and sincerely apologize for the inconvenience you've faced. Please contact our customer support team on care@phdbeauty.com or write to us on this link: https://phdbeauty.com/pages/contact

You can track your current order status by visiting our website https://phdbeauty.com/pages/track-your-order. If your query remains unresolved, please reach out to our customer support team on care@phdbeauty.com or write to us on this link: https://phdbeauty.com/pages/contact .You can track your current order status by visiting our website. If your query remains unresolved, please reach out to our customer support team on care@phdbeauty.com

We’re sorry to hear that. Typically, our courier partner makes 3 delivery attempts before returning the order. Please check your SMS or email for any updates about the delivery. You can also check detailed status for your order by clicking on https://phdbeauty.com/pages/track-your-order

The best coupon codes will be available at checkout. You can apply them to enjoy the benefits.

/PHD/ stands for Proven. Honest. Derma.

We create proven formulations backed by science, maintain honest communication without gimmicks, and ensure all our products are formulated with dermatologists to prioritize skin health over trends. Every ingredient is chosen with precision to deliver results you can trust.

Dermatologists are at the heart of /PHD/’s formulations. We collaborate with a global panel of experts to ensure each product is clinically effective, skin-safe, and backed by science. Their expertise helps us select the right actives, test for efficacy, and refine our formulations to meet the unique needs of Indian skin. From addressing sensitivities to optimizing performance in different climates, dermatologists guide every step to create solutions that truly work—not just trends. Unlike many brands that claim dermatological backing without transparency, we proudly showcase the experts behind our formulations and even allow you to interact with them.

/PHD/ products are formulated in collaboration with a global panel of dermatologists to incorporate the latest advancements in skincare and proven efficacy. While we leverage international expertise, every formulation is carefully crafted keeping in mind Indian skin, its unique sensitivities, and the country’s diverse climate. This ensures that our products are both globally advanced and perfectly suited for the needs of Indian skin.

/PHD/ products are science-backed, dermatologically formulated, and ingredient-conscious—not strictly "natural." We prioritize clinically proven actives that deliver real results while ensuring skin safety. While some ingredients are plant-derived, we focus on efficacy over the marketing fad of "100% natural," ensuring our formulations are safe, stable, and highly effective.

Yes, /PHD/ formulates products that work effectively across all genders. Our science-backed formulations focus on skin concerns, not gender labels, ensuring that everyone gets dermatologist-approved, high-performance skincare tailored to real skin needs.

Great skin isn’t about quick fixes—it’s about real, lasting results. A dermatologist will never promise overnight solutions, and neither do we. At /PHD/, we focus on effective, science-backed formulations rather than unrealistic time commitments. We understand that skin concerns are influenced by climate, diet, genetics, and lifestyle, making every journey unique. That’s why we prioritize solutions that truly work, giving your skin what it needs for long-term health.

We would love to hear from you. Please get in touch at care@phdbeauty.com or you can send us a message through this link: https://phdbeauty.com/pages/contact

1. Click on the profile icon on the top-right corner of the website
2. Enter your Phone Number and click on 'Continue'
3. Enter the OTP received on your phone and you will successfully be logged in

If you are not able to get OTP on your mobile number to login, click on 'Resend OTP' and check again

Thank you for your interest in /PHD/. Reach us via email: marketing@phdbeauty.com